Customer Obsession

Their success is our success.

Understand and anticipate our customers’ needs

Set, manage and deliver to expectations

Drive alignment between our customers’ success and our success

Provide an unmatched level of service


Excellence

Inspire others with passion.

Strive for continuous improvement by learning and working iteratively

Replicate success and learn from failure

Develop yourself and others around you

Strive for high quality in everything you do


Collaboration

Win as a team.

Listen to, provide, and act on feedback

Partner with colleagues and customers to achieve results

Respect differing perspectives and approaches

Build open and honest relationships

Share information openly and pro-actively

Foster teamwork and mutual accountability


Innovation

Challenge the status quo.

Demonstrate a bias to action for our customers

Pursue knowledge and ideas that improve our product, our people and our company

Keep us nimble by minimizing complexity and finding time to simplify

Foster an environment where everyone can contribute ideas and have an impact


Trust

Lead with transparency.

Always communicate with transparency

Cultivate a reputation for candor and directness

Find and communicate facts; provide honest answers based on those facts

Be dependable and accountable